Welcome to the TransCentra blog!

Our people are dedicated to the Billing and Payments industry and would like to engage an audience of business professionals who are as passionate about billing, payments, working capital and revenue cycle management as we are.

Engage with our blog as we share our thoughts and observations on industry trends and contemporary topics that impact the Billing and Payments space. Join us for discussions on:

  • Print and mail
  • Electronic bill presentment and payment (EBPP)
  • Payment processing
  • Wholesale and retail lockbox
  • Remote deposit capture
  • e-payments


Factors to Consider as Electric Utilities Enhance Their Billing Service Options

October 7, 2015

By Todd Haycock
In last week’s post, I discussed some of the benefits of new billing and payments processing tools.
And yet, technology is not completely void of drawbacks; the more access a company has to new systems and modern tools, the more it can expose itself to errors and mistakes. If an employee does not fully […]

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Tools for Reducing Errors as Billing and Payment Methods Evolve

September 30, 2015

By Todd Haycock
In my previous post, I discussed how companies should capitalize on their technology investment by considering the use of color print for their statements.
There are also new tools and technology that can greatly decrease mistakes on statements by allowing electric utilities to pull a specific bill for review before a file is processed […]

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Billing and Branding with Color

September 23, 2015

By Todd Haycock
In last week’s post, I discussed how companies can use recurring monthly bills to improve communication with their customers.
To capitalize on their technology investment, electric utilities should also recognize the breadth of customization options and consider using color print for their statements. Color makes bills appear livelier; simply including color company logos considerably […]

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Customer Service Begins with Better Communication

September 16, 2015

By Todd Haycock
In my previous post, I discussed how exceptional customer service relies on a smooth, easy and accurate billing and payment process.
Improving customer service also begins with better communication, and the primary way to communicate is, of course, through recurring monthly bills. Thus, sharpening customer statements – both in appearance as well as in […]

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Billing Service Options for Electric Utilities

September 9, 2015

By Todd Haycock
As competition among electric utility companies heats up and additional retailers enter the market with electricity offerings, there has been a noticeable trend: heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top priority in hopes of standing out above competitors and improving […]

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Five strategies for improving the U.S. Payment System

September 2, 2015

A few months ago, we blogged about the Federal Reserve initiative to provide the answers to the twin questions of “How do we make the payments system faster?” and “How do we make the faster system more secure?” This problem has been distilled down to five strategies for the members of the Faster Payments Task Force […]

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Three Issues That Plague Many Enterprise Content Management (ECM) Implementations: Issue 3

August 26, 2015

By Bob Balotsky
If you missed the last two week’s posts, you’ll want to catch up before reading the last in this series where we’ll discuss options for out of date systems.
Issue 1: Incompatibility
Issue 2: Automation and Expense
Issue 3: Outdated Technology
One of the main issues with ECM investments is that the solutions are just plain out […]

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Three Issues That Plague Many Enterprise Content Management (ECM) Implementations: Issue 2

August 19, 2015

By Bob Balotsky
If you read last week’s post, you gained some insight as to what to do if you are left with an ECM solution that can’t properly integrate with critical business systems or scale to the needs of the enterprise. But what do you do if your ECM investment is not providing you the […]

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Three Issues That Plague Many Enterprise Content Management (ECM) Implementations: Issue 1

August 12, 2015

By Bob Balotsky
In the document and data management space, there are some hard but necessary fixes that can be made in your work processes. If you are looking for some help or guidance, this series will provide you with insight into the top three ECM issues to address.
Issue 1: Incompatibility
Lots of ECM implementations start out […]

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Utility Statements: Multiple Payment Methods

August 5, 2015

By Todd Haycock
Customers remain divided when it comes to actually paying a utility bill. Depending on preference, urgency and ability to pay, a different channel could be selected month to month. In addition, customers don’t save any money when they receive an electronic bill, but they save the rising cost of a stamp when they […]

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Utility Statements: Function Behind the Form

July 29, 2015

By Todd Haycock
As noted in my previous post, consumers spend an average of two to three minutes reviewing mailed statements with 20% spending five minutes or more. That makes effective utility statement design more than making words look good on paper. It is critical that the design is adaptable to methodical programming business rules, functional […]

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Utility Statements: Quantifying Customer Satisfaction

July 22, 2015

By Todd Haycock
Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail. The national average of customers across all industries that look to monthly mailed bills as a file copy and reminder to […]

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Hidden Costs in Payment Processing

June 30, 2015

In a recent interview featured on PYMNTS, Store Financial CEO Eric Mettemeyer shared his perspective on how when it comes to payments, organizations should focus on both the method and process.
When it comes down to it, your remittance processing partner should help you optimize both the payment method and the payment process around it. Often […]

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NACHA “Topical Talk” on Integrated Receivables Highlights Key Factors in Automating a Multichannel Solution

May 20, 2015

By Bill Ensslen
Recently TransCentra sponsored an “Integrated Receivables Topical Talk” at the NACHA Payments Conference in New Orleans. During the discussion, attendees had an opportunity to speak on the challenges they face, approaches they have taken to address inefficiencies, and more with Nancy Atkinson, Senior Analyst, Aite Group. This blog highlights the key takeaways of […]

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Consolidating Mortgage Payment Channels

May 13, 2015

By James Larriva
In my last blog, I discussed paper checks vs. electronic mortgage payments.
For a servicer charged with managing the cost of compliance, the thought of making several payment channels available and accommodating emerging channels can also be overwhelming. Instead of waiving the opportunity to give customers the choices they have come to expect, servicers […]

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