Newsroom

TransCentra Thought Leaders to Provide Key Insights into Optimizing Financial Management at Fusion 2013

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NORCROSS, GA, May 20, 2013 – TransCentra, a leading provider of billing and payment software and services, today announced its thought leaders will participate in two separate educational sessions at The Institute of Financial Operations’ Fusion 2013 conference, in Orlando, Fla., May 19-23.

The two sessions will provide attendees with deeper insight, best practices and real world case studies related to key areas of interest and concern for the financial services industry, such as the evolution of lockbox and the importance of data analytics in electronic content management (ECM). In addition to both educational sessions, TransCentra will be showcasing several related solutions at booth 314 on the tradeshow floor.

The Future of Lockbox
Monday, May 20, 11:00 a.m. – 12:00 p.m. EST
Paul Diegelman, senior vice president and practice manager, TransCentra
Blaine Carnprobst, CTP, managing director, Receivables Product Line, BNY Mellon
Ron Victor, executive director, Receivables Product Management, JPMorgan Chase
John Mintzer, RBS Citizen
Steve Nugent, Fifth Third Bank

This session will provide attendees involved in wholesale and retail payment processing with valuable insight into what’s new, changing and simply disappearing within today’s lockbox industry. The panel of experts will address a wide range of topics during the session including contracting for services and service levels, the changing competitive landscape, new services and business models, and key differentiators between providers.

Turn Off the Content Management Fire Hose: Why ECM Made the Most Cents
Tuesday, May 21, 11:00 a.m. – 12:00 p.m. EST
John Kincade, vice president, TransCentra
Rod McLeod, vice president, IT, Brookfield Global Relocation Services

Rod McLeod of Brookfield Global Relocation Services will present a case study detailing the practical side of building a strong business case for document automation and handling obstacles along the way, while TransCentra’s John Kincade will explore potential new ways of leveraging ECM as a driver for revenue-generating analytics programs.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

Companies Drive Desired Customer Behavior, Lower Costs Through 
Holistic Billing and Payments Strategy from TransCentra

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NORCROSS, GA – April 17, 2013 – Many companies struggle to maintain brand consistency and control their customer communications in the face of emerging electronic channels. To help address these issues, TransCentra, a leading provider of billing and payment software and services, today introduced a unique billing and payments solution to improve customer communications and the brand experience, drive positive customer behavior, and lower costs.

TransCentra’s new solution leverages the power and potential of many companies’ most consistently read (but often overlooked) customer communications vehicle – their bills. Starting with its state-of-the-art digital color print technology for bill printing, TransCentra helps its clients encourage customer adoption of electronic payment channels. It accomplishes this through the use of variable messaging and close integration of the paper billing and electronic remittance processes to achieve an unprecedented level of consistency and interaction between a company’s print, mobile and online properties.

For example, vibrant personalized messages on a customer’s bill encourage those customers to pay their bill simply by scanning a QR code on the bill coupon. When the customer scans the coupon with their mobile device, they authenticate and are taken to the company’s TransCentra-hosted mobile bill payment site, where the customer finds their information pre-populated. At that point, the customer just authorizes the payment and is done. They can even sign up then and there for recurring electronic bill payment, paperless billing, and other cost saving options right from the mobile payment site.

“Regardless of size or industry, businesses today must provide an optimal customer experience, while still controlling costs,” said Lynn Boggs, chief executive officer of TransCentra. “By introducing the newest color print capabilities into our multichannel billing and payments process, we not only allow companies to reach out to their customers in ways previously unavailable, but also ensure that the communication is consistent across each channel.”

By addressing billing and payments through a holistic process, companies save money and resources while shifting customers to more cost-effective electronic channels. Perhaps more importantly, combining the newest print capabilities with electronic payment channels enables companies to provide a more personalized, interactive and effective brand experience. As customers move from their bill to their payment method or jump from one payment channel to another, TransCentra clients are able to control the entire experience. From branding to messaging to marketing, individual customer interactions evolve into cohesive experiences that reinforce the company’s brand image and messages.

At the forefront of TransCentra’s approach is a reduction in internal support costs for its clients. TransCentra’s holistic approach to multichannel billing and payments allows companies to submit a single billing file, which is then split among the company’s various billing channels based on designated customer preference and client instructions. The incoming customer payments are then consolidated from each channel into a single Accounts Receivable file and returned to the company for processing. This holistic approach to multichannel billing and payments not only eliminates costly support expenses necessary for each individual channel, but also ensures the customer experience remains consistent throughout.

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About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

Citizens Union Bank Enhances Payment Processing Capabilities

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Citizens Union Bank Enhances Payment Processing Capabilities
for Business Banking Customers with TransCentra

SHELBYVILLE, Ky. and NORCROSS, Ga. – April 8, 2013 – – Citizens Union Bank (CUB) today announced it has partnered with TransCentra, a leading provider of billing and payment software and services, to provide lockbox processing services to CUB’s business banking customers. This strategic alliance is designed to help CUB maintain its strong focus on retaining customer relationships, expanding product and service capabilities and growing fee-based revenues.

“Citizens Union Bank is committed to finding new and better ways to serve our business banking customers,” said Kim Dodson, CTP, first vice president and treasury services division manager. “TransCentra’s technical and operational lockbox expertise will help us simplify and accelerate accounts receivable processing for our treasury management customers.”

TransCentra’s Private Label processing services – offered exclusively to the treasury management units of banks and financial institutions – combine the capabilities of its industry-leading Transaction Management System (TMS) platform with the largest outsourced payment processing network in the United States to deliver bank-branded services that include:

  • Wholesale Lockbox
  • Automated Wholesale (“Whole-tail”) Lockbox
  • Retail Lockbox
  • Remote Lockbox
  • Industry Specialized Processing for Property Management and Healthcare
  • Integrated Paper and Electronic Payment Reporting


“Citizens Union Bank came to us with the organizational goal of offering additional services that will help their business customers grow,” said Lynn Boggs, chief executive officer of TransCentra. “As a company, we approach our relationships with customers as true partnerships and look forward to working with an organization like CUB that places a high premium on enriching the lives of their customers and the communities in which they reside.”

About Citizens Union Bank:
Citizens Union Bank (CUB) offers a wide range of business banking services with a community approach. The Bank has 15 convenient locations throughout Louisville and the surrounding counties of Shelby, Spencer, Oldham, Bullitt, LaRue and Hardin. The management team and staff live in these communities where they share common heritage and values. Because of this CUB makes financial decisions based on local economic factors and considers each business individually. To learn more find us at www.cubbank.com.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.
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Contact:
Elizabeth McMillan, APR
For TransCentra
678.781.7224
pr@transcentra.com

Stephen Sprayberry
For TransCentra
678.781.7207
pr@transcentra.com

Lockbox Product Management: The Way to Win a Changing Game

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THERE’S STILL A COMPELLING BUSINESS CASE FOR WHOLESALE LOCKBOX REVENUE GROWTH
March 2013

Despite greater stability in the U.S.banking sector,banks are still struggling to grow revenues and reduce costs. According to McKinsey, revenues for the sector grew only 1% from 2010 to 2011, and the cost-to-income ratio for 2011 grew to 68% from 60% in 2010. It’s no wonder…read full report

TransCentra and TIS Expand Relationship

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TransCentra and TIS Expand Relationship, Document Capture Capabilities with Mobile Capture Suite

- Full-page mobile document capture, cloud storage lead benefits of suite -

 

NORCROSS, Ga. / NEW YORK, N.Y. – February 12, 2013 – As businesses and financial institutions across the U.S. compete for an increasingly fickle customer base, mobile applications play a vital role in maintaining customer loyalty and increasing customer lifetime value.

Supporting the trend, TransCentra, Inc., a leading provider of billing and payment software and services, and Top Image Systems, Ltd. (NASDAQ: TISA), a leading enterprise content management (ECM), intelligent content capture and delivery solutions provider, announce the availability of the full TIS Mobile Capture Solution Suite to TransCentra customers nationwide.

The combination of TIS’ Mobile Capture Solution Suite with TransCentra’s already successful eFLOW® Intelligent Document Recognition business helps companies and financial institutions compete for high value customers by catering to their needs with more advanced mobile applications.

“For businesses of every size, mobile must play a featured role in their strategic planning,” said Lynn Boggs, chief executive officer of TransCentra. “By combining TIS’ Mobile Capture Solution Suite with TransCentra’s history of successful implementation of critical, data intensive capture systems, this technology accelerates the flow of important data within a financial institution, while pushing the capture point to the most accessible edges of the organization.”

The full suite of products included in TIS’ Mobile Capture Solution specifically focus on mobile document and data capture to improve customer service, while expanding capabilities for mobile workers. Products available in the solution through TransCentra include:

  • MobiCHECK – a remote deposit system for check payment via smartphone or tablet;
  • MobiPAY – a mobile data capture application providing bill payment via smartphone or tablet;
  • MobiCLOUD – a mobile solution capable of capturing documents with via smartphone or tablet and storing them on the cloud; and
  • MobiFLOW – mobile document management software to capture and process any document via smartphone or tablet.

 

“In 2013, Top Image Systems expects to become an important player in the U.S. enterprise and mobile capture markets,” said Omri Gelb, executive vice president and general manager for TIS North America. “We are investing significant resources in partnerships with leading imaging and payments providers, the first and most senior being TransCentra, to resolve the demanding new process automation challenges facing enterprises today. Together, with the best professional implementation services available on the market, we have a winning proposition that will be tough to beat.”

The full TIS Mobile Capture Solution Suite is available immediately from TransCentra. For more information, contact a TransCentra sales representative by calling 1-866-747-2877.

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About TransCentra:

Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com or call 1-866-747-2877.

About Top Image Systems

Top Image Systems™ (TIS™) Ltd.  is a leading innovator of enterprise solutions for managing and validating content entering organizations from various sources. Whether originating from mobile, electronic, paper or other sources, TIS solutions deliver content across enterprise applications. TIS’ eFLOW Platform is a common platform for the company’s solutions which is marketed in more than 40 countries through a multi-tier network of distributors, system integrators, value-added resellers and strategic partners. For more information, visit www.topimagesystems.com or call 1-646-599-9170.


Caution Concerning Forward-Looking Statements

Certain matters discussed in this news release are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results to be materially different from any future results expressed or implied in those forward looking statements.  Words such as “will,” “expects,”, “anticipates,” “estimates,” and words and terms of similar substance in connection with any discussion of future operating or financial performance identify forward-looking statements.  These statements are based on management’s current expectations or beliefs and are subject to a number of risks and uncertainties that could cause actual results to differ materially including, but not limited to, risks in product development, approval and introduction plans and schedules, rapid technological change, customer acceptance of new products, the impact of competitive products and pricing, the lengthy sales cycle, proprietary rights of TIS and its competitors, risk of operations in Israel, government regulation, litigation, general economic conditions and other risk factors detailed in the Company’s most recent annual report on Form 20-F and other subsequent filings with the United States Securities and Exchange Commission.  We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether as a result of new information, future events or otherwise.

 

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Media Contact for TransCentra:
Elizabeth McMillan, APR
678-781-7224
pr@transcentra.com
www.transcentra.com

Media Contact for Top Image Systems:
Shelli Zargary, Director of Corporate Marketing and Investor Relations
+972 3 767 9114
shelli.zargary@topimagesystems.com
www.topimagesystems.com

Investors Contact for Top Image Systems:
James Carbonara
Regional Vice President, Hayden IR
james@haydenir.com
+ 1 646 755 7412

Case Study: Indiana Department of Revenue

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INDOR Improves Paper Processing Times, Reduces Costs and Mitigates Risk
December 2012

Indiana Department of Revenue provides service to Indiana residents regarding their state tax matters. By 2008, tax processing for the Department had become time consuming, increasingly expensive and limited in data collection. INDOR has improved overall operational effi ciency as well as employee satisfaction and accuracy at a mere fraction of what tax processing originally cost utilizing multiple industry partners and technologies, including eFlow from TransCentra… Read Case Study

Frost Bank Customers Deposit Checks Online, Anytime with Remote Deposit Check Partner TransCentra

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- Increased convenience, improved cash flow cements existing
customer relationships, attracts new ones -

NORCROSS, GA – December 12, 2012 – Customers of one of Texas’ largest banks, Frost Bank, are now able to deposit any check or money order remotely from any location, not just a branch or ATM. This service is offered through the bank’s Digital Services for personal and business customers and is driven by eCapture, a browser-based remote deposit capture solution, from TransCentra, a leading provider of billing and payment software and services.

“Banking today must be easy, fast and secure,” explained Bobby Berman, group executive vice president of Frost Bank. “The traditional constraints of branch hours and locations have been eliminated in order to best serve our customers. That is why we offer to both our personal and business customers the many benefits of remote deposit capture. Our customers responded so positively that we exceeded in just one quarter our entire annual projection for signups.”

TransCentra’s eCapture product was initially integrated with Frost’s existing technology infrastructure in October 2011 and offered to customers on a limited basis. The deposit of personal, business, traveler’s, cashier and U.S. Treasury checks as well as money orders is now available to all of the bank’s Digital Services customers, reaching nearly three-fourths of the bank’s individual customers and more than half of its business customers. The bank expects to offer mobile remote deposit capture in the next year.

“Remote deposit capture is quickly becoming table stakes for financial institutions as a means to both attract new customers and retain existing ones,” says Lynn Boggs, chief executive officer of TransCentra. “As customers look for multiple ways to interact with financial institutions when and where they want, we will continue to provide those avenues to strengthen valuable customer interactions, whether through RDC, mobile, or app.”

By using a standard TWAIN-compatible scanner, customers can make deposits online simply by selecting the appropriate account, entering the deposit amount and scanning the front and back of the check. Once submitted, eCapture validates the images for Check 21 compliance and processes the information through TransCentra’s workflow, risk management and clearing modules for business rules application, compliance and clearing purposes. These business rules, such as exception management and fraud monitoring, can easily be customized by the financial institution.

TransCentra ensures security through a complete audit trail for the transaction and does not store any information on the customer’s browser. The entire transaction is subject to 128-bit encryption.

About Frost:
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $21.8 billion in assets at September 30, 2012. One of 24 banks included in the KBW Bank Index and a top-50 U.S. bank by asset size, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

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Managing the Latest Mail Changes without Going Postal

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Document Media, Mobile Issue
October 2012.

Within today’s print and mailing industries, emphasis on mobile and Internet-based products and services have continued to heavily increase as new technology capabilities are introduced on a consistent basis. As a result of these tech trends, the prominence of physical mail delivery has significantly declined throughout recent years. According to recent findings from the US… Read Article Here

Banks Drive Improved Customer Service and Increased Revenues by Leveraging Private Label Payment Processing Services from TransCentra

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Combination of Platform, Services and Operations Management Proves Key to Successful Partnerships with Financial Institutions

NORCROSS, GA – October 15, 2012 – In the current competitive and regulatory climate, U.S. financial institutions are driven to grow fee-based revenues, protect critical corporate client relationships and expand lockbox capabilities and footprint. In order to address these growing pressures, TransCentra, a leading provider of billing and payment software and services, today announced the broad availability of its Private Label Payment Processing Services, enabling banks to better utilize their existing resources, improve customer service and focus on revenue-generating programs.

“Financial institutions are left with difficult decisions to make between funding new, high growth programs or continuing to invest in and support critically important but slower growing services,” said Lynn Boggs, chief executive officer of TransCentra. “We make these decisions easier by alleviating the pressure on processing support and allowing banks to pursue key initiatives without sacrificing the latest advances in payment technology.”

TransCentra Private Label Services allow the treasury management divisions of financial institutions to offer advanced payment processing services, under their own brand, to their institutional and corporate customers. TransCentra combines the premier capabilities of its wholly-owned and industry-leading Transaction Management System (TMS) platform with the largest outsourced payment processing network in the United States to deliver:

  • Wholesale Lockbox
  • Automated Wholesale (“Whole-tail”) Lockbox
  • Retail Lockbox
  • Remote Lockbox
  • Industry Specialized Processing for Property Management, Healthcare
  • Integrated paper and electronic payment reporting

“In designing an effective Private Label service, each bank has specific needs that will help them achieve their individual business goals,” said Paul Diegelman, senior vice president of Private Label Services for TransCentra. “Because TransCentra brings together our platform and services with the operational expertise of the largest lockbox provider in the nation, we are very flexible and creative in how we devise solutions for our bank clients. As a result, our bank clients achieve benefits that they would be unable to attain on their own or with other service providers.”

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About TransCentra:

Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

TransCentra Named Among Top 100 Global Providers of Financial Technology

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TransCentra Named Among Top 100 Global Providers of Financial Technology

-Prestigious recognition reflects company’s growth from innovative solutions- 

NORCROSS, GA — Oct. 12, 2012 — TransCentra, a leading provider of billing and payment software and services, today announced its ranking on the 2012 FinTech 100. The annual international listing represents the top vertical technology vendors that derive more than one third of their revenue from the financial industry as named by American Banker, Bank Technology News and IDC Financial Insights.

“Billing and payment technology and services are core to the success of financial institutions, but have become difficult, unwieldy and expensive for these organizations to manage on their own,” said Lynn Boggs, chief executive officer for TransCentra. “TransCentra’s inclusion in this year’s FinTech 100 listing validates our success in delivering solutions that address these business demands, and is further evidence of the trust that financial institutions across the country place in us to meet their billing and payment needs.”

TransCentra ranked 86th on the list of financial technology companies that were judged according to their global revenues–attesting to the company’s stability and importance within the industry.

Throughout the past year, TransCentra has widened its focus on new and emerging needs within the financial services industry. TransCentra has grown its current offerings to include new color printing technology, a broader range of multichannel billing and payment services, and expanded Private Label Payment Processing capabilities. These technologies and services directly address the shifting business needs of TransCentra’s clients and reflect TransCentra’s dedication to helping solve its customers’ key business issues.

For more information about the rankings, visit www.financial-insights.com/fintech. To view the FinTech Special Report, visit www.americanbanker.com/fintech100.

 About TransCentra:

Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.