TransCentra Expands into Pittsburgh with New Lockbox Site

Leading payment processor opens ninth U.S. location to better serve growing client base

NORCROSS, Ga. – April 21, 2014 TransCentra, a leading provider of billing and payment software and services, recently opened a new lockbox site in the greater Pittsburgh area. The company now operates nine lockbox sites across the U.S.

The Pittsburgh location continues to follow TransCentra’s hub-and-spoke operational model, which ensures consistent and efficient processing by connecting this site and the other spokes to a common technology hub. Each site is designed for efficiency and regulatory compliance, only requiring the technology and processes to receive, sort and image material that is sent to a central processing hub for completion.

“Given the mail flow pattern of the U.S. Postal Service and the continuing high number of invoices paid by mailing in paper checks, Pittsburgh is a prime location for TransCentra to expand its national presence with a new lockbox site,” said Lynn Boggs, CEO of TransCentra. “While just over 50 percent of business-to-business transactions are still handled through paper checks, we are one of the only providers growing our footprint to help banks, mortgage servicers, healthcare providers, utility and insurance companies by collecting and processing the volume of paper and electronic payments they receive each day. By shifting the work of payment processing to us, our clients improve their internal efficiencies and cost savings, and Pittsburgh now plays a vital role in that equation.”

Pittsburgh has boasted 3.4 percent job growth in the last five years despite overall U.S. economic conditions and is poised to become a top metropolitan region for private sector job growth in the next five years. TransCentra occupies 18,000 square feet of an existing building; the former cardboard box factory’s smokestack is still in place and holds a designation as a historic city structure.

Boggs added, “Expanding into Pittsburgh enables TransCentra to continue taking on more business and further support our clients with the consistent, reliable payment processing they expect.”

TransCentra’s wholesale, retail, wholetail and remote lockbox services consolidate paper check and electronic payments into a single data stream for processing, increasing the efficiency and reducing the costs of clients’ billing and payments processes. The company also provides a remote deposit capture solution, enabling consumers to deposit checks at any time from a mobile device. In addition to Pittsburgh, TransCentra operates lockbox sites in Los Angeles, Phoenix, Dallas, Louisville, Charlotte, Chicago, Boston, and greater New York City.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

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Contact:
Sheryl Gudelsky
Media Contact for TransCentra
+1 678.781.7229

TransCentra To Deliver Wholesale Lockbox Services for RBS Citizens customers

Partnership to provide unified, robust lockbox experience for bank’s corporate customers

NORCROSS, Ga. – April 7, 2014 TransCentra, a leading provider of billing and payment software and services, announced today that RBS Citizens has selected the company to deliver wholesale lockbox capabilities to the bank’s commercial customers.

RBS Citizens had launched a strategic investment plan to upgrade its full suite of cash management services including its wholesale lockbox offering. The bank chose TransCentra as the ideal partner to consolidate these services and deliver a successful conversion because of the company’s stability, expertise, commitment to lockbox operations and attention to regulatory compliance.

“Our partnership with TransCentra allows us to expand the type and quality of lockbox services that we can offer,” said Matt Richardson, senior vice president and head of treasury solutions, RBS Citizens. “We made a concerted effort to improve the tools and technology solutions we deliver to customers, and lockbox services are a large part of our holistic approach to serve their treasury management needs. In addition to the greater functionality and flexibility, TransCentra enables us to provide a cohesive, consistent experience to all corporate customers across each of our locations.”

TransCentra will operate RBS Citizens’ lockbox network using its Transaction Management System (TMS) platform, which is scalable and serves as a single hub for wholesale, wholetail, retail and remote lockbox processing. TransCentra’s services will also be incorporated into RBS Citizens’ accessLOCKBOX™ product, a fully integrated lockbox network across five sites, for faster access to payment data, online decisioning, remote lockbox services and other quality enhancements.

“RBS Citizens is dedicated to delivering top treasury solutions for its corporate customers,” said Lynn Boggs, CEO, TransCentra. “Our commitment and expertise in payment processing services gives RBS Citizens a unified lockbox experience and continual access to the latest technology updates that will greatly benefit the bank and its customers for years to come.”

For more information about TransCentra’s Private Label services, please visit:
http://www.transcentra.com/services/private-label/.

About RBS Citizens Financial Group, Inc.
RBS Citizens Financial Group, Inc. is a $127 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, approximately 3,600 ATMs and more than 19,000 colleagues. Its two bank subsidiaries are RBS Citizens, N.A., and Citizens Bank of Pennsylvania. They operate a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Illinois, Michigan and Ohio. RBSCFG has non-branch retail and commercial offices in more than 30 states. RBSCFG is owned by RBS (the Royal Bank of Scotland Group plc). RBSCFG’s website is citizensbank.com.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

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Press Contact:
Sheryl Gudelsky
Media Contact for TransCentra
+1 678.781.7229

Fusion 2014

May 5-8, 2014

Dallas, TX

Join TransCentra at the Gaylord Texan Resort and Convention Center, May 5-8, 20-14, for Fusion 2014. The conference will be loaded with educational breakout sessions, headliner keynote speakers, thought-leader sessions, daylong niche workshops, and networking opportunities that will cover the full spectrum of financial operations, including accounts payable, accounts receivable, information management, and data capture.

To schedule a consultation or demo appointment with one of our Electronic Billing and Payment Consultants, call 866-747-2877 or email Karin Keyser , or simply stop by our exhibit at the conference.

Fusion 2014

CS Week Conference 38

May 6-9, 2014

Houston, TX

Join TransCentra at the Henry B. Gonzalez Convention Center, May 6-9, 2014, for CS Week. The 38th Annual Conference is the premier educational event for professionals involved in the customer service and customer information technology aspects of utility, cooperative and municipal management.

To schedule a consultation or demo appointment with one of our Electronic Billing and Payment Consultants, call 866-747-2877 or email Karin Keyser , or simply stop by our exhibit at the conference.

CS Week Conference 38

TransCentra Partners with Associated Banc-Corp to Deliver Payment Processing Services to Commercial Clients

Private label lockbox service accelerates processing for clients

NORCROSS, GA, Mar. 19, 2014 TransCentra, a leading provider of billing and payment software and services, has been selected by Green Bay, Wis.-based Associated Banc-Corp, a leading Midwest banking enterprise with more than 200 locations, to deliver enhanced receivables to the Bank’s commercial clients.

“We continually look for ways to enhance the services we provide our Commercial clients,” said John A. Utz, executive vice president of the Specialized Financial Services Group at Associated Bank. “Our partnership with TransCentra broadens our capabilities in line with national service providers and offers our clients immediate, enhanced wholesale and retail lockbox services with nationwide locations, as well as access to additional enhancements well into the future.”

TransCentra’s private label lockbox service will deliver faster processing times, reduced mail float and a host of new processing capabilities to Associated’s Commercial clients. The bank will initially be served by TransCentra’s Naperville, Ill. processing facility, which treasury consulting firm Phoenix-Hecht measured as producing some of the shortest nationwide mail float times in the country. This ensures bank clients will have payments deposited and receivables information posted in an extremely expedient manner.

“For many years we have been dedicated to the private label processing market, delivering a set of payment processing capabilities that allows our treasury management and financial institution clients to deepen their corporate customer relationships,” said Lynn Boggs, CEO, TransCentra. “In today’s highly competitive environment, we look forward to helping more organizations like Associated Bank achieve their growth objectives and provide outstanding service.”

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

About Associated Banc-Corp
Associated Banc-Corp (NASDAQ: ASBC) has total assets of $24 billion and is one of the top 50, publicly traded, U.S. bank holding companies. Headquartered in Green Bay, Wis., Associated is a leading Midwest banking franchise, offering a full range of financial products and services in over 200 banking locations serving more than 100 communities throughout Wisconsin, Illinois and Minnesota, and commercial financial services in Indiana, Michigan, Missouri, Ohio and Texas. Associated Bank, N.A. is an Equal Housing Lender, Equal Opportunity Lender and Member FDIC. More information about Associated Banc-Corp is available at www.associatedbank.com.

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Media Contact:
Sheryl Gudelsky
Media Contact for TransCentra
+1 678.781.7229

TransCentra Client Brookfield GRS Anticipates Saving $1 Million Annually By Eliminating Paper

ECM solution to greatly reduce expenses associated with paper-based processes

NORCROSS, GA, Feb. 25, 2014 TransCentra, , a leading provider of billing and payment software and services, today announced that Brookfield Global Relocation Services (Brookfield GRS) anticipates an annual cost savings of more than $1 million from its implementation of TransCentra’s enterprise content management (ECM) solution. ECM will enable Brookfield GRS to significantly reduce expenses associated with paper handling, courier and storage costs as well as labor costs for manual data entry and paper document retrieval and filing.

Brookfield GRS is a global service provider of corporate and government relocation and assignment management services to more than 500 clients. When Brookfield GRS acquired a competitor, Prudential Relocation Services, with an existing ECM solution, it was forced to find an immediate solution to avoid facing additional fees for using the system. Brookfield GRS was impressed with TransCentra’s ability to complete the conversion in just four months, meeting its necessary timeframe and providing a solution to manage everything from supplier billings to customer expense claims to home sale documents.

“Our business is one that relies heavily on documents, and when relocating people – often around the world – sending and storing paper is a huge expense,” said Rod McLeod, vice president of IT for Brookfield GRS. “TransCentra exceeded our expectations at the onset by its ability to meet our four month conversion deadline, allowing us to avoid incurring additional fees on the incumbent system. We expect the cost savings from eliminating paper to be dramatic, and in addition to positively impacting our bottom lines, having all documents in a digital format will allow us to easily access information at any time.”

Brookfield GRS currently uses TransCentra’s ECM solution primarily in its accounting department and is working to ensure the system applies to any document involved across all client services and accounting activities. The company plans to expand its relationship with TransCentra in the near future to optimize other areas of its business such as legal, human resources and IT.

“TransCentra is committed to delivering solutions that meet the immediate needs of our diverse customer base,” said Lynn Boggs, CEO of TransCentra. “With our ECM solution, Brookfield GRS can completely transform its internal processes with one product. The time and cost savings the company expects are evident, and we look forward to continuing to help the company optimize their resources and meet their growth objectives.”

About Brookfield Global Relocation Services:
Brookfield Global Relocation Services is a full service provider of corporate and government relocation and assignment management services to more than 500 corporate and government clients. Brookfield Global Relocation Services manages over 80,000 relocations throughout the world annually. Brookfield Global Relocation Services is an operating company of Brookfield Asset Management, Inc. (Brookfield). Headquartered in New York and Toronto, Brookfield
(NYSE: BAM, TSX: BAM.A) is a specialist asset management company focused on property, power, and infrastructure assets.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

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Media Contact:
Sheryl Gudelsky
Media Contact for TransCentra
+1 678.781.7229

Christine Filosa
Director of Marketing for TransCentra
+1 678.728.2552

TransCentra Automates Billing, Payments Processing for Mortgage Servicing Industry

Software processes nearly 100 million transactions annually, PennyMac among clients leveraging payments processing capabilities

ORLANDO – Feb. 18, 2014 TransCentra, a leading provider of billing and payment software and services, announced today at the Mortgage Bankers Association’s National Mortgage Servicing Conference & Expo that its suite of software solutions now processes nearly 100 million mortgage transactions annually and streamlines customer communication efforts to meet the operational and compliance needs of servicers.

TransCentra tailors its offerings based on servicers’ unique business needs, such as the on-boarding of new mortgage portfolios acquired from other originators or servicers. TransCentra automatically identifies and transitions mailing addresses and billing and payment procedures by mapping the old account numbers to new ones, saving a significant amount of time and resources.

TransCentra’s billing solution provides servicers the capability to customize bills and documents to enhance marketing efforts or highlight important details with their full color print capabilities. TransCentra’s Real Time Content Control system facilitates streamlined customer communication, including sending bills, escrow notices and other required documents throughout the mortgage servicing cycle. Servicers can easily modify documents and control who receives each document without involving a programmer.

PennyMac is among TransCentra’s clients leveraging its lockbox service to process paper check payments. “With more than 120,000 customers sending in their monthly payments via check, having a partner like TransCentra with a cost-effective solution for processing those payments has been invaluable,” said Vince Gangi, executive vice president, Mortgage Servicing for PennyMac. “TransCentra has been an outstanding business partner for PennyMac through our significant growth in recent years and consistently works with us to achieve the highest standard of quality.”

“Mortgage servicers remain under a great amount of pressure to meet evolving compliance requirements while streamlining internal processes,” said Lynn Boggs, CEO of TransCentra. “We facilitate bill and document creation while giving servicers a tool to fully control their customer outreach activities. And, taking it a step further for servicers, we also remove the payment processing responsibilities from their plates, producing a single, consistent feed of biller data and images from multiple payment channels.”

Read Article on Housewire

About TransCentra
TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. TransCentra delivers multichannel billing and payment solutions in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

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Media Contact:
Sheryl Gudelsky
Media Contact for TransCentra
+1 678.781.7229

TransCentra Taps Mike McCloskey as Chief Financial Officer

NORCROSS, Ga. – Dec. 5, 2013TransCentra, a leading provider of billing and payment software and services, has named Mike McCloskey chief financial officer.

“As we continue to expand the billing and payments services we deliver to industries such as financial services, healthcare, insurance, utilities, media, and automotive, Mike has the broad financial expertise we need to support our growth,” said Lynn Boggs, CEO of TransCentra. “With a great track record as a leader in both private and public companies up to $700 million, Mike’s appointment as CFO strengthens our executive team. He will be instrumental in ensuring TransCentra meets our corporate finance goals while delivering the best possible solutions to our customers.”

Prior to joining TransCentra, McCloskey was CFO for Atlanta-based Parkmobile USA, Inc., a mobile payments technology company focused on the parking industry. In this role, he oversaw all finance, administration and legal activities as well as led fundraising efforts to meet the rapidly growing international company’s needs. McCloskey previously held several senior level finance positions with organizations including Harland Clarke. McCloskey’s final role at this leading payments company was Vice President of Finance Operations where he oversaw all financial aspects for 20 production facilities.

McCloskey earned his Master of Business Administration from Emory University and a Bachelor of Science degree in civil engineering and operations research from Princeton University.

About TransCentra:
TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. TransCentra delivers multichannel billing and payment solutions in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

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Media Contact:
Sheryl Gudelsky
Media Contact for TransCentra
+1 678.781.7229

TransCentra Addresses Corporate Correspondence Management with New Mailroom Automation Solution

Reduced costs, improved customer service among immediate benefits

NORCROSS, Ga. – Nov. 22, 2013 – TransCentra, a leading provider of billing and payment software and services, today introduced its Mailroom Automation solution to help organizations process incoming correspondence and communications such as letters, emails, forms and other documents.

TransCentra Mailroom Automation scans, indexes and routes documents as they come into the mailroom. Intelligent routing based on customizable business rules automatically sends each correspondence to the individual within an organization best suited to process that document. With TransCentra Mailroom Automation, correspondence management is quicker, more efficient, more accurate, and easier to track and audit. As a result, automating mailroom processes can yield improved customer service, better compliance and cost reductions.

“As the largest outsourced remittance processor in the U.S., TransCentra receives 500 million payments annually, a great many of which contain supporting documents,” said Todd Shiver, executive vice president of sales and marketing, TransCentra. “As a result, we see millions of pieces of correspondence within our sites, so we understand the varied and complicated nature of correspondence management. The TransCentra Mailroom Automation solution is both powerful and flexible enough to handle different document types and processing procedures, so companies can respond more quickly and effectively to the needs of their customers.”

TransCentra Mailroom Automation includes multiple deployment options, depending on the needs of the organization. These options include:

  • Software (On-premises): The on-premises solution lives on the organization’s infrastructure and its IT department or other resources maintain and evolve the solution.
  • SaaS/Cloud-based, hosted solution: Cloud-based Mailroom Automation works like on-premise software, but the application is delivered via the cloud and TransCentra hosts and maintains the supporting infrastructure. This allows the company to take advantage of scalable server retention, reduce capital expenditures and free up their IT resources.
  • Hybrid: A hybrid deployment approach allows the organization to use both on-premises and cloud-based solutions. This provides a replication of the solution in the cloud, giving the company a real environment to test new features, prepare for disaster recovery and more.
  • Mobile: TransCentra makes a company’s mailroom content available to their employees, wherever they are and from almost any device or application.



To learn more about TransCentra Mailroom Automation, visit our ECM microsite at: http://ecm.transcentra.com.

About TransCentra:
TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. TransCentra delivers multichannel billing and payment solutions in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

Press Contacts:
Josh Wendroff
TransCentra
josh.wendroff@transcentra.com
+1 323.935.7778

Sheryl Gudelsky
+ 1 678.781.7229

TransCentra Names Robyn Brewington Vice President of Direct Sales

NORCROSS, Ga. – Nov. 12, 2013 – TransCentra, a leading provider of billing and payment software and services, has named Robyn Brewington vice president of Direct Sales. Brewington is responsible for developing and managing relationships with key prospects and customers, driving revenue and executing the company’s sales plan.

Brewington joins TransCentra from Atlanta-based Source One Direct, a provider of card personalization and fulfillment services, where she was executive vice president of Sales and Marketing for its holding company, Cardiff Holdings. Previously she was divisional vice president of Sales for Dayton, Ohio-based Workflow One, a print and promotional products company.

“Robyn has more than 20 years of leadership experience and brings an impressive record of success in print and payment sales, new product development and sales management to TransCentra,” said Lynn Boggs, CEO of TransCentra. “I am confident that her strong financial services background will drive the further success of our team as we continue to expand our billing and payments services across many industries.”

Earlier in her career, Brewington was regional vice president of Sales for San Antonio-based Harland Clarke, a Fortune 500 provider of integrated payment solutions, marketing and security services and retail products to the financial industry, where she acquired and retained banking accounts in the southeast region. She was a founding member of the company’s Diversity Council and executive facilitator of its Foundations of Leadership program.

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About TransCentra:
TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. TransCentra delivers multichannel billing and payment solutions in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

Media Contact:
Sheryl Gudelsky
Media Contact for TransCentra
+1 678.781.7229