Customer Service Billing OptionsApril 13, 2016
By Todd Haycock, TransCentra
Electricity Today, March 2016
As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top priority in hopes of standing out above competitors and improving customer satisfaction and retention.
Many electric utilities are exploring new technologies such as online customer service portals and even mobile payment options to provide customers the type of experience they have come to expect. Beyond delivering superior electrical services, exceptional customer service relies on a smooth, easy, and accurate billing and payment process.
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