The two sessions will provide attendees with deeper insight, best practices and real world case studies related to key areas of interest and concern for the financial services industry, such as the evolution of lockbox and the importance of data analytics in electronic content management (ECM). In addition to both educational sessions, TransCentra will be showcasing several related solutions at booth 314 on the tradeshow floor.

The Future of Lockbox
Monday, May 20, 11:00 a.m. – 12:00 p.m. EST
Paul Diegelman, senior vice president and practice manager, TransCentra
Blaine Carnprobst, CTP, managing director, Receivables Product Line, BNY Mellon
Ron Victor, executive director, Receivables Product Management, JPMorgan Chase
John Mintzer, RBS Citizen
Steve Nugent, Fifth Third Bank

This session will provide attendees involved in wholesale and retail payment processing with valuable insight into what’s new, changing and simply disappearing within today’s lockbox industry. The panel of experts will address a wide range of topics during the session including contracting for services and service levels, the changing competitive landscape, new services and business models, and key differentiators between providers.

Turn Off the Content Management Fire Hose: Why ECM Made the Most Cents
Tuesday, May 21, 11:00 a.m. – 12:00 p.m. EST
John Kincade, vice president, TransCentra
Rod McLeod, vice president, IT, Brookfield Global Relocation Services

Rod McLeod of Brookfield Global Relocation Services will present a case study detailing the practical side of building a strong business case for document automation and handling obstacles along the way, while TransCentra’s John Kincade will explore potential new ways of leveraging ECM as a driver for revenue-generating analytics programs.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

Orlando, FL

FUSION is the premier conference and training event for financial operations professionals. The conference includes thought-leader sessions, keynotes, and networking opportunities that cover the full spectrum of financial operations, including accounts payable, accounts receivable, information management/data capture and procure-to-pay.

Please visit TransCentra at booth number 314 to learn more about how we can help your organization. Also, TransCentra will be presenting with Brookfield Residential Properties on Tuesday, May 21 from 11AM-12PM in Coronado R.

To schedule a consultation or demo appointment with one of our Electronic Billing and Payment Consultants, call 866-747-2877 or email Karin Keyser , or simply stop by our booth at the show.

FUSION 2013

As a result, transactions are often converted to a paper check and sent to the lockbox rather than following a standard electronic path. Not only does this create a challenge for customer service representatives when trying to explain why a customer’s electronic payment was received as paper, but the actual paper payment has much less information for posting than if the consumer had mailed a check with a coupon.

So while traditional paper lockbox volumes have declined within the past few years in favor of the online channel, paper lockbox exceptions have increased. While exceptions are less than 2% for the online channel, depending on your industry, the cost per item is extremely high.

For those encountering exceptions caused by consolidator replacement checks, there are several best practices to employ which can simplify the process and decrease the costs associated with handling.


1. Know your policies for payment posting and suspense handling of both paper and electronic payments. Regulations and/or internal policies may dictate how much time you have to process a payment, whether or not you can post payments to suspense if an account is not known, how long payments can stay in suspense, and what the process is once that window expires. These points can be different for paper versus electronic so it is important to understand each separately, and evaluate the situation before determining next steps.


2. Have your lockbox processor add you as a ‘payee’ with each of the major ACH consolidators (FIS, Fiserv, or Mastercard RPPS) and consolidate it with your AR file. ACH Consolidators will collect payments from multiple banks.


3. Determine whether or not to validate your account with a mask. The paper channel is typically more costly than the electronic channel. Therefore, you should eliminate any mask that is converting transactions to paper check, if you have a good tool to handle them electronically. If you do not set up a mask, you push all payments through the electronic channel. However, it’s best to have a mask in place if the consumer’s bank is keeping it up to date, and using it appropriately.


4. Use a master file that can update accounts automatically, and route exceptions to your resolution module. You may already be providing your lockbox processor with a file that includes all of your valid accounts. They can use this to determine whether or not there are any invalid accounts among your electronic payments, and if so, they can route those to your resolution module for your review. The file should also include any account migrations, or updates from a single account number to a new account number to facilitate automatic updates.


5. Automatically generate scrub files when accounts are updated in your resolution module. As you review the payments with invalid accounts, you will be able to update accounts so that they are valid. To prevent future exceptions, make sure your lockbox processor generates a ‘scrub file’ for you. They will send this file to the ACH consolidator that provided the payment, and your correction should persist for future payments.


6. Reject any items that you cannot post. Your lockbox processor will send an electronic file back to the consolidator and the payments will be returned. Your customer will have to initiate a new payment, and will likely update their account number in the process, if they are informed that of the reject reason. 


With a concerted effort, you can reduce the number of exceptions caused by consolidator replacement checks, and make the entire process easier to handle.

For more information about best practices for handling exceptions, or any other billing and payment related services, contact a TransCentra representative at 1-866-747-2877 or click here.

TransCentra’s new solution leverages the power and potential of many companies’ most consistently read (but often overlooked) customer communications vehicle – their bills. Starting with its state-of-the-art digital color print technology for bill printing, TransCentra helps its clients encourage customer adoption of electronic payment channels. It accomplishes this through the use of variable messaging and close integration of the paper billing and electronic remittance processes to achieve an unprecedented level of consistency and interaction between a company’s print, mobile and online properties.

For example, vibrant personalized messages on a customer’s bill encourage those customers to pay their bill simply by scanning a QR code on the bill coupon. When the customer scans the coupon with their mobile device, they authenticate and are taken to the company’s TransCentra-hosted mobile bill payment site, where the customer finds their information pre-populated. At that point, the customer just authorizes the payment and is done. They can even sign up then and there for recurring electronic bill payment, paperless billing, and other cost saving options right from the mobile payment site.

“Regardless of size or industry, businesses today must provide an optimal customer experience, while still controlling costs,” said Lynn Boggs, chief executive officer of TransCentra. “By introducing the newest color print capabilities into our multichannel billing and payments process, we not only allow companies to reach out to their customers in ways previously unavailable, but also ensure that the communication is consistent across each channel.”

By addressing billing and payments through a holistic process, companies save money and resources while shifting customers to more cost-effective electronic channels. Perhaps more importantly, combining the newest print capabilities with electronic payment channels enables companies to provide a more personalized, interactive and effective brand experience. As customers move from their bill to their payment method or jump from one payment channel to another, TransCentra clients are able to control the entire experience. From branding to messaging to marketing, individual customer interactions evolve into cohesive experiences that reinforce the company’s brand image and messages.

At the forefront of TransCentra’s approach is a reduction in internal support costs for its clients. TransCentra’s holistic approach to multichannel billing and payments allows companies to submit a single billing file, which is then split among the company’s various billing channels based on designated customer preference and client instructions. The incoming customer payments are then consolidated from each channel into a single Accounts Receivable file and returned to the company for processing. This holistic approach to multichannel billing and payments not only eliminates costly support expenses necessary for each individual channel, but also ensures the customer experience remains consistent throughout.

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About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

SHELBYVILLE, Ky. and NORCROSS, Ga. – April 8, 2013 – – Citizens Union Bank (CUB) today announced it has partnered with TransCentra, a leading provider of billing and payment software and services, to provide lockbox processing services to CUB’s business banking customers. This strategic alliance is designed to help CUB maintain its strong focus on retaining customer relationships, expanding product and service capabilities and growing fee-based revenues.

“Citizens Union Bank is committed to finding new and better ways to serve our business banking customers,” said Kim Dodson, CTP, first vice president and treasury services division manager. “TransCentra’s technical and operational lockbox expertise will help us simplify and accelerate accounts receivable processing for our treasury management customers.”

TransCentra’s Private Label processing services – offered exclusively to the treasury management units of banks and financial institutions – combine the capabilities of its industry-leading Transaction Management System (TMS) platform with the largest outsourced payment processing network in the United States to deliver bank-branded services that include:

• Wholesale Lockbox
• Automated Wholesale (“Whole-tail”) Lockbox
• Retail Lockbox
• Remote Lockbox
• Industry Specialized Processing for Property Management and Healthcare
• Integrated Paper and Electronic Payment Reporting

“Citizens Union Bank came to us with the organizational goal of offering additional services that will help their business customers grow,” said Lynn Boggs, chief executive officer of TransCentra. “As a company, we approach our relationships with customers as true partnerships and look forward to working with an organization like CUB that places a high premium on enriching the lives of their customers and the communities in which they reside.”

About Citizens Union Bank:
Citizens Union Bank (CUB) offers a wide range of business banking services with a community approach. The Bank has 15 convenient locations throughout Louisville and the surrounding counties of Shelby, Spencer, Oldham, Bullitt, LaRue and Hardin. The management team and staff live in these communities where they share common heritage and values. Because of this CUB makes financial decisions based on local economic factors and considers each business individually. To learn more find us at www.cubbank.com.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.
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Contact:
Elizabeth McMillan, APR
For TransCentra
678.781.7224
pr@transcentra.com

Stephen Sprayberry
For TransCentra
678.781.7207
pr@transcentra.com

Despite greater stability in the U.S.banking sector,banks are still struggling to grow revenues and reduce costs. According to McKinsey, revenues for the sector grew only 1% from 2010 to 2011, and the cost-to-income ratio for 2011 grew to 68% from 60% in 2010. It’s no wonder…read full report

- Full-page mobile document capture, cloud storage lead benefits of suite -

NORCROSS, Ga. / NEW YORK, N.Y. – February 12, 2013 – As businesses and financial institutions across the U.S. compete for an increasingly fickle customer base, mobile applications play a vital role in maintaining customer loyalty and increasing customer lifetime value.

Supporting the trend, TransCentra, Inc., a leading provider of billing and payment software and services, and Top Image Systems, Ltd. (NASDAQ: TISA), a leading enterprise content management (ECM), intelligent content capture and delivery solutions provider, announce the availability of the full TIS Mobile Capture Solution Suite to TransCentra customers nationwide.

The combination of TIS’ Mobile Capture Solution Suite with TransCentra’s already successful eFLOW® Intelligent Document Recognition business helps companies and financial institutions compete for high value customers by catering to their needs with more advanced mobile applications.

“For businesses of every size, mobile must play a featured role in their strategic planning,” said Lynn Boggs, chief executive officer of TransCentra. “By combining TIS’ Mobile Capture Solution Suite with TransCentra’s history of successful implementation of critical, data intensive capture systems, this technology accelerates the flow of important data within a financial institution, while pushing the capture point to the most accessible edges of the organization.”

The full suite of products included in TIS’ Mobile Capture Solution specifically focus on mobile document and data capture to improve customer service, while expanding capabilities for mobile workers. Products available in the solution through TransCentra include:

• MobiCHECK – a remote deposit system for check payment via smartphone or tablet;
• MobiPAY – a mobile data capture application providing bill payment via smartphone or tablet;
• MobiCLOUD – a mobile solution capable of capturing documents with via smartphone or tablet and storing them on the cloud; and
• MobiFLOW – mobile document management software to capture and process any document via smartphone or tablet.

“In 2013, Top Image Systems expects to become an important player in the U.S. enterprise and mobile capture markets,” said Omri Gelb, executive vice president and general manager for TIS North America. “We are investing significant resources in partnerships with leading imaging and payments providers, the first and most senior being TransCentra, to resolve the demanding new process automation challenges facing enterprises today. Together, with the best professional implementation services available on the market, we have a winning proposition that will be tough to beat.”

The full TIS Mobile Capture Solution Suite is available immediately from TransCentra. For more information, contact a TransCentra sales representative by calling 1-866-747-2877.

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About TransCentra:

Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com or call 1-866-747-2877.

About Top Image Systems

Top Image Systems™ (TIS™) Ltd.  is a leading innovator of enterprise solutions for managing and validating content entering organizations from various sources. Whether originating from mobile, electronic, paper or other sources, TIS solutions deliver content across enterprise applications. TIS’ eFLOW Platform is a common platform for the company’s solutions which is marketed in more than 40 countries through a multi-tier network of distributors, system integrators, value-added resellers and strategic partners. For more information, visit www.topimagesystems.com or call 1-646-599-9170.

Caution Concerning Forward-Looking Statements

Certain matters discussed in this news release are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results to be materially different from any future results expressed or implied in those forward looking statements.  Words such as “will,” “expects,”, “anticipates,” “estimates,” and words and terms of similar substance in connection with any discussion of future operating or financial performance identify forward-looking statements.  These statements are based on management’s current expectations or beliefs and are subject to a number of risks and uncertainties that could cause actual results to differ materially including, but not limited to, risks in product development, approval and introduction plans and schedules, rapid technological change, customer acceptance of new products, the impact of competitive products and pricing, the lengthy sales cycle, proprietary rights of TIS and its competitors, risk of operations in Israel, government regulation, litigation, general economic conditions and other risk factors detailed in the Company’s most recent annual report on Form 20-F and other subsequent filings with the United States Securities and Exchange Commission.  We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether as a result of new information, future events or otherwise.

* * *

Media Contact for TransCentra:
Elizabeth McMillan, APR
678-781-7224
pr@transcentra.com
www.transcentra.com

Media Contact for Top Image Systems:
Shelli Zargary, Director of Corporate Marketing and Investor Relations
+972 3 767 9114
shelli.zargary@topimagesystems.com
www.topimagesystems.com

Investors Contact for Top Image Systems:
James Carbonara
Regional Vice President, Hayden IR
james@haydenir.com
+ 1 646 755 7412

Indiana Department of Revenue provides service to Indiana residents regarding their state tax matters. By 2008, tax processing for the Department had become time consuming, increasingly expensive and limited in data collection. INDOR has improved overall operational effi ciency as well as employee satisfaction and accuracy at a mere fraction of what tax processing originally cost utilizing multiple industry partners and technologies, including eFlow from TransCentra… Read Case Study

NORCROSS, GA – December 12, 2012 – Customers of one of Texas’ largest banks, Frost Bank, are now able to deposit any check or money order remotely from any location, not just a branch or ATM. This service is offered through the bank’s Digital Services for personal and business customers and is driven by eCapture, a browser-based remote deposit capture solution, from TransCentra, a leading provider of billing and payment software and services.

“Banking today must be easy, fast and secure,” explained Bobby Berman, group executive vice president of Frost Bank. “The traditional constraints of branch hours and locations have been eliminated in order to best serve our customers. That is why we offer to both our personal and business customers the many benefits of remote deposit capture. Our customers responded so positively that we exceeded in just one quarter our entire annual projection for signups.”

TransCentra’s eCapture product was initially integrated with Frost’s existing technology infrastructure in October 2011 and offered to customers on a limited basis. The deposit of personal, business, traveler’s, cashier and U.S. Treasury checks as well as money orders is now available to all of the bank’s Digital Services customers, reaching nearly three-fourths of the bank’s individual customers and more than half of its business customers. The bank expects to offer mobile remote deposit capture in the next year.

“Remote deposit capture is quickly becoming table stakes for financial institutions as a means to both attract new customers and retain existing ones,” says Lynn Boggs, chief executive officer of TransCentra. “As customers look for multiple ways to interact with financial institutions when and where they want, we will continue to provide those avenues to strengthen valuable customer interactions, whether through RDC, mobile, or app.”

By using a standard TWAIN-compatible scanner, customers can make deposits online simply by selecting the appropriate account, entering the deposit amount and scanning the front and back of the check. Once submitted, eCapture validates the images for Check 21 compliance and processes the information through TransCentra’s workflow, risk management and clearing modules for business rules application, compliance and clearing purposes. These business rules, such as exception management and fraud monitoring, can easily be customized by the financial institution.

TransCentra ensures security through a complete audit trail for the transaction and does not store any information on the customer’s browser. The entire transaction is subject to 128-bit encryption.

About Frost:
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $21.8 billion in assets at September 30, 2012. One of 24 banks included in the KBW Bank Index and a top-50 U.S. bank by asset size, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.

About TransCentra:
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

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Tampa, FL

CS Week is the premier customer service/smart infrastructure utility education conference for managers and executives. It includes CS Week Executive Summit, CS Week Colleges, the CS Week Synergy Groups, CS Week Conference with its 60+ workshops and the largest Exhibit Hall in utility customer service, IT and Smart Infrastructure. The annual Expanding Excellence Awards celebrate superlative projects in CIS implementation, Smart Infrastructure projects and innovations in customer service.

To schedule a consultation or demo appointment with one of our Electronic Billing and Payment Consultants, call 866-747-2877 or email Karin Keyser , or simply stop by our booth at the show.

CS Week 2013