TransCentra Lockbox Sites Process Payment in Eight of the Nation’s 15 Top Mail Receipt Locations

August 25, 2014

Phoenix-Hecht survey indicates company’s facilities among the fastest for mail delivery

NORCROSS, Ga., Aug. 25 2014 – According to Phoenix-Hecht’s recent 2014-1 Postal Survey™, TransCentra, a leading provider of billing and payment software and services, operates lockbox processing facilities in eight of the 15 fastest cities for mail receipt.
TransCentra, which has recently expanded its presence and now operates nine lockbox sites across the U.S., strategically placed its facilities in more than half of the top 15 cities for mail delivery. This allows the company to ensure payments get out of the mail flow as quickly as possible and deposited for customers to access. Phoenix-Hecht’s postal study, completed in May 2014, measured mail from 170 originating cities into 26 destination cities. It identified the fastest cities for mail delivery based on all originating mail to a receiving site or city. According to the results, TransCentra has lockbox sites in the two fastest U.S .cities – Boston and Louisville, as well as six additional sites in the top 15 including Charlotte, N.C., Chicago, Dallas, Los Angeles, Pittsburgh and New York City.

“It is essential for a provider like TransCentra to transfer mail for its customers as quickly as possible,” said Lex Litton, senior vice president of Phoenix-Hecht. “TransCentra’s performance within Phoenix-Hecht is excellent. In addition to having multiple lockbox sites, the company’s ability to analyze the inherent benefits of specific locations brings continued value to its customers.”

The U.S. Postal Service’s consolidation project, which began in 2012, has had a significant impact on mail flow, causing many corporations to take a closer look at their mail receipt locations. A June 30, 2014 U.S. Postal Service announcement indicated that 82 postal locations will be consolidated in 2015, further affecting patterns for remittance mail; however, the locations identified will not affect TransCentra’s print and remit operations. The consolidation will affect the USPS service delivery standards, essentially eliminating overnight delivery for outbound first-class mail. Implementation of destination operations that begin earlier in the day may cause some inbound remittance mail to be delivered sooner than before. Given these changes, TransCentra’s prime locations for lockbox processing will continue to optimize remittance processing for its customers.

“As one of America’s largest first-class mailers, it is our job to help our customers navigate changes to postal regulation,” said Lynn Boggs, CEO of TransCentra. “Receiving and processing payments quickly and correctly is critical for our customers to achieve efficient revenue collection and provide exceptional service to their customers. Establishing lockbox sites in the nation’s top mail receipt locations ensures that, despite USPS changes, our customers will continue to experience expedient remittance processing.”

TransCentra’s wholesale, retail, wholetail and remote lockbox services consolidate paper check and electronic payments into a single data stream for processing, increasing the efficiency and reducing the costs of clients’ billing and payments processes. The company also provides a mobile deposit capture solution, enabling consumers to deposit checks at any time from a mobile device.

About TransCentra
Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit


Sheryl Gudelsky
Media Contact for TransCentra

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