TransCentra, OPEX Collaborate to Further Enhance Lockbox ProcessingJune 2, 2014
Mail Matrix® solution tracks every piece of mail, provides clients greater visibility
NORCROSS, Ga., June 2, 2014 – TransCentra, a leading provider of billing and payment software and services, and OPEX Corporation, a top creator of document imaging and mailroom automation equipment, have integrated OPEX’s Mail Matrix® mail sorter and OPEX TrackerTM with TransCentra’s software to create a mail accountability solution.
Lynn Boggs, CEO of TransCentra, said, “As a longstanding OPEX partner, our organizations have experienced clients’ need for better visibility into the mail cycle. The addition of this mail matrix component ensures diligent tracking and monitoring of all mail to create that visibility and enable any question or concern regarding a specific piece of mail to be addressed quickly and easily.”
In a single machine pass, the Mail Matrix automatically sorts and images every piece of mail received into the mailroom. OPEX Tracker applies a unique tracking number to mail during the sort process before it passes through TransCentra’s software, ensuring all mail, accountable and non-accountable alike, is visible throughout the lifecycle of the payment process. This provides end-to-end transparency from sorting to opening and scanning, even to the deposit of a check into the client’s account. Additionally, operators can enter custom data, such as time and date of mail receipt, the post office from which it arrives and other important details unique to each mail batch; for example, the cause of an unexpected delay in delivery.
“TransCentra has always been a step above other lockbox providers, and the added functionality of the Mail Matrix extends the quality of its operations while also improving security by carefully and automatically tracking all mail,” said Jeff Geshay, Business Alliance Manager for OPEX Corporation. “Combining OPEX’s equipment with TransCentra’s software, this feature fulfills our clients’ request for transparency and customization and provides an even higher level of service.”
TransCentra currently uses the OPEX Mail Matrix in its Pittsburgh and Chicago sites with plans to expand in the future.
TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. TransCentra delivers multichannel billing and payment solutions in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.
About OPEX Corporation
OPEX Corporation is a recognized global technology leader in document imaging, high-speed mailroom automation and material handling. Since 1973, OPEX systems have provided performance enhancing workflow solutions and cost-effective results to thousands of organizations worldwide. Today, OPEX systems are installed in financial services, healthcare, government, non-profit, utility, service bureau, insurance, telecommunications, and university/educational marketplaces around the world. For more information, visit, www.opex.com.
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