USPS Mailer Scorecard Update

September 15, 2016

By Todd Haycock

As you may be aware over the last few years the USPS has been working on changing the way they test mailings for compliance from a sampling method to a census method. This new method will apply to First-Class, Standard and other Full-Service mailings.

The USPS has developed a Scorecard for reporting errors discovered during the processing of the mail after it is accepted by the USPS. Mailers can easily view the metrics on a dashboard by logging in through the USPS Business Customer Gateway.

Each month, the Postal Service will use the Scorecard to examine the total Full-Service volume from the previous calendar month to evaluate whether the established mail quality thresholds are met. The thresholds indicate the percentage of errors that are acceptable in each category before an assessment is applied. The threshold varies as follows:

  • Service Type ID (STID) 2%
  • Mailer ID (MID) 2%
  • Unique IMb/IMtb/IMcb 2%
  • Co-palletization 5%
  • Entry Facility 5%
  • By/For 5%

These assessments are scheduled to begin in November 2016 for October 2016 mailings. If mail quality thresholds are surpassed, an invoice will be generated 10 days after the end of the month. If mail quality errors exceed USPS thresholds, Full-Service discounts (.001 or .003 cents per piece) will be forfeited as a penalty. Mailers will have an opportunity to review the invoicing reports and request a review if they feel any of the errors identified are incorrect.

The other category that will be evaluated with this method are the Move Update verifications also known as COA (Change of Address). There is not a firm date for when these assessments will begin but the USPS has targeted January 2017.

Move Update validations are performed by comparing the Mailer ID (MID) + Serial Number of the IMb from the COA-related mailpiece data. If the COA is between 95 days and 18 months old, and the address has not been updated, then a COA error for the associated IMb is logged and allocated under the CRID of the eDoc submitter.

The proposed Address Quality Census Measurement and Assessment Process error threshold that is under consideration is 0.5 percent. This threshold, which is subject to review at the postal Regulatory Commission (PRC), would be applied to all pieces submitted by an eDoc submitter in a calendar month.

The Postal Service would assess the relevant eDoc submitter CRID for each non-compliant mailpiece beyond the threshold.

The data would be collected and reported on the Mailer Scorecard under the eDoc submitter CRID.

If you have any additional questions or would like to discuss this process further please let us know and we will schedule a discussion with a TransCentra postal expert.

You may also find more information by visiting:

Accessing & Understanding Mail Quality Reporting
Mailers Scorecard User Guide
Mail Quality User Guide
Mailer Scorecard Tips and Tricks

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