Utility Statements of Purpose: Unifying Form and FunctionJuly 17, 2015
By Todd Haycock, TransCentra
Energy Central, July 2015
Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail. The national average of customers across all industries that look to monthly mailed bills as a file copy and reminder to pay is a stunning 79%. In addition, InfoTrends found consumers spend an average of two to three minutes reviewing mailed statements with 20% spending five minutes or more.
Click here to read the article in its entirety
DISCLAIMER: All content provided on the TransCentra blog is for informational purposes only. TransCentra makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. TransCentra will not be liable for any errors or omissions in this information nor for the availability of this information. The views expressed by the authors on this website do not necessarily reflect the views of TransCentra, this website, or those who link to this website. Comments on the TransCentra blog are the sole responsibility of their writers and the writers will take full responsibility for any proceedings that result from something written in a comment. TransCentra and its writers are not held liable for any content that is republished or used by others.