Utility Statements of Purpose: Unifying Form and Function

July 17, 2015

By Todd Haycock, TransCentra
Energy Central, July 2015

Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail. The national average of customers across all industries that look to monthly mailed bills as a file copy and reminder to pay is a stunning 79%. In addition, InfoTrends found consumers spend an average of two to three minutes reviewing mailed statements with 20% spending five minutes or more.

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